Who we are
In this section you should note your site URL, as well as the name of the company, organization, or individual behind it, and some accurate contact information.
The amount of information you may be required to show will vary depending on your local or national business regulations. You may, for example, be required to display a physical address, a registered address, or your company registration number.
For Example
My company XYZ is the authorized distribution partner for Trimble, including Trimble Catalyst. Where Trimble develops leading solutions in positioning, modeling, connectivity and data analytics, My company XYZ is your local partner for sales, implementation, support, training, and consulting services.
Our contact information including our address and a phone number is listed on our Contact page URL of contact page
What personal data we collect and why we collect it
We collect personal data for the purposes of processing your order, along with subscription renewals and supporting your experience throughout this website.
When you visit our site, we’ll track:
- Products you’ve viewed: we use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping and for assisting maintain the security of this site
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes of:
- Sending you information about your account and order
- Responding to your requests, including refunds and complaints
- Processing payments and preventing fraud
- Setting up your account within this store
- Complying with any legal obligations we have, such as calculating taxes
- Improving our store offerings
- Sending you marketing messages, if you choose to receive them
- If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout data for future orders.
Cookies
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select „Remember Me“, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
Please see the Stripe Privacy Policy for more details.
Embedded content from other websites
Some pages on this site include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in or potentially have previously logged in to that website.
Analytics
This website uses Google Analytics including Google Analytics Dashboard for WP to provide us with marketing analytics to better understand our customers.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
- Our team members have access to this information to help fulfill orders, process refunds and support you.
Who we share your data with
Secure payment portal: Stripe, PayPal
Licensing and order processing systems: Trimble
Shipping: UPS shipping plugin (or similar if installed)
How long we retain your data
In this section you should explain how long you retain personal data collected or processed by the web site. While it is your responsibility to come up with the schedule of how long you keep each dataset for and why you keep it, that information does need to be listed here. For example, you may want to say that you keep contact form entries for six months and customer purchase records for ten years.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
- We will keep customer purchase records for ten years for tax and accounting purposes.
- Inactive accounts will be deleted after 12 months.
- Information about pending, failed and cancelled orders will be kept for six month. Then they will be automatically deleted.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Secure payment portal: Stripe, PayPal
Orders processing and licensing systems: Trimble
Encrypted back up storage system
Our contact information
In this section you should provide a contact method for privacy-specific concerns. If you are required to have a Data Protection Officer, list their name and full contact details here as well.
If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy Officer as follows:
By Email:
xyz@zyx.com
By Mail:
Attn: Privacy Officer
Address street
For the purposes of the GDPR, our Privacy Officer is also our Data Protection Officer (DPO).
While we endeavour to resolve complaints quickly and informally, if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Privacy Officer, by mail or email as above. We will acknowledge your formal complaint within 10 working days of receipt.
If we do not resolve your privacy complaint to your satisfaction, you may lodge a complaint with … Information Commissioner… link here.
If you are in the European Union, you can choose to instead lodge a complaint with your local Data Protection Authority (DPA). The list of DPAs is at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
How we protect your data
In this section you should explain what measures you have taken to protect your users’ data. This could include technical measures such as encryption; security measures such as two factor authentication; and measures such as staff training in data protection. If you have carried out a Privacy Impact Assessment, you can mention it here too.
What data breach procedures we have in place
In this section you should explain what procedures you have in place to deal with data breaches, either potential or real, such as internal reporting systems, contact mechanisms, or bug bounties.
Industry regulatory disclosure requirements
If you are a member of a regulated industry, or if you are subject to additional privacy laws, you may be required to disclose that information here.
